Pre-sale service
01. Information registration: The service staff will carefully register your needs;
02. Solution proposal: We will propose solutions tailored to your needs;
03. Data clarification: Product data will be listed after the plan being clarified;
04. Scheme design: Our technicians design the product scheme for you based the the data list;
05. Plan finalization: Plan finalizaed after further communication.
In-sale service
01. Production order releasing: production order issued according to the specification defined in the sales contract;
02. Production planning: production started in the workshop after technical clarification;
03. Quality inspection: the QC department inspect the product according the contract and company standards;
04. Storage of finished products: Finished products will be stored properly after inspection and qualification;
05. Balance payment: balance payment cleared before delivery;
06. Delivery of goods: transportation or shipping information sent to the client after delivery;
07. Installation and commissioning: on-site installation and commissioning of the facility;
08. Customer acceptance: On-site acceptance by the user;
09. Order Filing: the order and relevant data will be filed properly for after sales service.
After-sales service
01. Report registration: The after sales reception will record the repair report in detail, so as to solve problems in an all-round way;
02. Telephone guidance: Our technician will provide initial guide via telephone or video call;
03. On-site service: When necessary, we can arrange on-site maintenance service during the warranty period;
04. Product recall: The product will be recalled to the factory for repair when on-site repair can't solve the problem;
05. Service record: The information of each product and the maintenance record will be kept by the after sales center for techncial improvement and better service.